POLICIES & RETURNS

WELCOME!

Thank you for shopping at Melody Fulone, fiber and textiles. Each one of a kind piece is handcrafted from various techniques, including but not limited to crochet, knitting, weaving, embroidery, or sewing. The handmade aspect of each piece ensures top quality craftsmanship and artistry. Melody Fulone makes each piece on her own, from an original design.

These innovative and authentic pieces of fiber artwork add a touch of textile interest to your walls and your home. Fiber artwork is a truly unique and special niche in the art world, and with an added modern spin, can bring your home decor to a new level.

Each piece is ready to hang or use.

PAYMENT

All prices are in US dollars and payment is expected in full before the item can be shipped. I accept all major credit cards.

RETURNS

Your satisfaction with your purchase and experience is of the utmost importance to me.  Please don’t hesitate to contact me with questions or concerns, and I will try to find a solution to the situation.

Due to the unique nature of my work, I typically do not accept returns or make exchanges.  Please make sure to read product descriptions, dimensions, and shipping policies carefully before completing your purchase.

DEFECTS

In the unlikely event that you receive a defective or damaged product (with the exception of damages incurred during transit) a refund may be possible.  Please contact me (melodyfulone@gmail.com) within 2 days of receiving your purchase with images and a description of the damage.  Before a refund is possible, the defective product must be returned in it’s original condition and packaging.  Shipping expenses are the responsibility of the customer.  Because each of my pieces is 100% handmade and one-of-a-kind, exchanges or replacements are not possible.

Color variation will not be considered an acceptable description for a ‘defective or damaged’ refund or exchange.  I take great care to accurately document and describe my work and color variations may occur because your monitor setting differ from mine.

LOST OR DAMAGED PACKAGES

If your package is taking longer than the estimated delivery time, please be patient! Your package may be held up in customs for some reason and will still be delivered! In the case of a lost package, please contact your local post office for assistance. Melody Fulone is not responsible for lost or damaged packages after they have been shipped. 

Please check the integrity of the package or envelope before signing to receive the order. I recommend refusing the package if it has been obviously damaged or tampered with. Please note, customs officials may open and examine package contents. In that case, the package will be resealed and officially stamped before being delivered. 

More shipping information can be found in the SHIPPING INFO section at the bottom of this page.

RETURNED PACKAGES

If a package is returned to me because the buyer provided the wrong address or has not claimed a package after the delivery attempt, a refund will not be issued. The buyer must repay the shipping costs before the item can be shipped again.

THANK YOU!

Please stay in touch! If you have any questions about my products after reading my ABOUT or FAQ pages, or would like a custom order, please send me a message at melodyfulone@gmail.com.  I will do my best to get back to you in a timely manner.